Frequently Asked Questions

QUESTION:

What is the delivery time frame for normal delivery by registered air parcel ?

ANSWER:
Normal delivery is shipping of parcel via registered air parcel. These delivery time frames are provided by Pos Malaysia. Please log on to http://www.pos.com.my for details.

Log on to www.pos.com.my and click posdaftar to Track & Trace in Pos Malaysia system.

Track & trace in some of the destination systems depending on countries are as follows "

www.usps.com - United States Of America
www.anpost.ie - Ireland
www.auspost.com.au - Australia
www.swisspost.ch - Switzerland
www.canadapost.ca - Canada
www.royalmail.com - United Kingdom

Delivery standard is based on the exchange of documents or parcels from the delivery destination to the intended ones. The days represent working days.

Local Delivery Standard    

Intra-urban D + 2
Inter-urban(same States) D + 3
Inter-urban(different States) D + 4
Urban to non-urban D + 4
Non-urban to non-urban D + 5
Peninsular Malaysia to East Malaysia D + 7

Definition:
D: Posting day
D + 2: Second working day after posting


International Delivery Standard (Normal Air Mail)

Afghanistan......................7 days
Algeria..........................9 days
Angola...........................12 days
Argentina........................12 days
Armenia..........................8 days
Australia........................10 days
Austria..........................10 days
Azerbaijan.......................9 days
Bahamas..........................11 days
Bahrain..........................8 days
Bangladesh.......................14 days
Barbados.........................8 days
Belarus..........................10 days
Belgium..........................10 days
Benin............................12 days
Bhutan...........................15 days
Bolivia..........................11 days
Bosnia and Herzegovina...........11 days
Botswana.........................9 days
Brazil...........................17 days
Brunei...........................12 days
Bulgaria.........................10 days
Burkina Faso.....................11 days
Burundi..........................9 days
Cambodia.........................15 days
Cameroon.........................10 days
Canada...........................22 days
Central African Republic.........14 days
Chad.............................20 days
Chile............................13 days
China............................13 days
Colombia.........................13 days
Comoros..........................11 days
Croatia..........................8 days
Cuba.............................15 days
Cyprus...........................10 days
CzehRepublic.....................9 days
Democratic Rep. of Congo.........11 days
Denmark..........................10 days
Dominica.........................8 days
Ecuador..........................10 days
Egypt............................10 days
El Salvador......................10 days
Ethiopia.........................10 days
Fiji.............................11 days
Finland..........................9 days
France...........................10 days
Gabon............................11 days
Georgia..........................7 days
Germany..........................11 days
Ghana............................10 days
Great Britain....................10 days
Gibraltar........................9 days
Greece...........................13 days
Guatemala........................11 days
Guinea-Bissau....................6 days
Guyana...........................8 days
Haiti............................10 days
Hong Kong........................7 days
Hungary..........................10 days
Iceland..........................10 days
India............................16 days
Indonesia........................14 – 30 days
Iran.............................12 days
Ireland..........................9 days
Italy............................12 days
Jamaica..........................11 days
Japan............................11 days
Jordan...........................11 days
Kazakhstan.......................12 days
Kenya............................11 days
Korea............................12 days
Kuwait...........................8 days
Kyrgyzstan.......................10 days
Laos.............................11 days
Latvia...........................10 days
Luxembourg.......................9 days
Morocco..........................9 days
Myanmar..........................9 days
Netherlands......................8 days
New Zealand......................10 days
Panama...........................13 days
Philippines......................15 days
Poland...........................10 days
Russia...........................10 days
Singapore........................7 days
Sri Lanka........................8 days
Sweden...........................9 days
Switzerland......................9 days
Thailand.........................17 days
Tunisia..........................10 days
Turkey...........................8 days
U.S.A............................15 days
Zambia...........................10 days

Note: The above delivery time frame are only estimates and applicable to delivery via normal registered are parcel.